Payment Foreva Flooring uses Stripe for debit and credit card transaction processing. We will ship your item once payment is received and cleared. Credit Card / Debit Card We accept Mastercard, Visa, Solo and Maestro credit / debit cards. If you have any other types of credit / debit card please contact us for further details. Shipping Under normal circumstances, your item will be dispatched within 24-48 hours. Foreva Flooring uses Express shipping methods. All shipping rates are based on the total weight of the item including packaging. When the item has been sent you will receive a confirmation email of your order status. All parcels sent via a recognised Express courier and are insured for damage or lose. Returns To return a faulty please email us first at [email protected]. Please include a description of why the product is being returned. Refunds For any transaction which is placed by mistake, or any order which we can’t fulfil, we will process a full refund back to your initial method of payment. Exchanges Unfortunately, we cannot exchange products unless they are received faulty or the wrong item is received. Problems and Questions If you have any problems with your order, please do not hesitate to contact us.