💳 Payment Information
At Foreva Flooring, your security and convenience come first. All online payments are processed through Stripe, a trusted and secure platform that protects your personal and payment information.
Accepted Payment Methods
We currently accept:
- Visa
- Mastercard
- Maestro
- Solo
If you’d prefer an alternative method, feel free to contact us—we’ll do our best to assist.
🚚 Shipping & Dispatch
We work hard to ensure a reliable delivery experience for every customer.
- Dispatch time: Orders typically ship within 24–48 hours once payment has cleared (excluding weekends and holidays).
- Courier service: We use trusted express couriers, and all parcels are insured against loss or damage during transit.
- Tracking: You’ll receive a shipping confirmation email with tracking details as soon as your order leaves our warehouse.
Shipping costs are based on the total weight of your order including packaging.
💬 Need urgent delivery? Get in touch for express options and availability.
🛍️ Click & Collect
Prefer to collect your order in person? Absolutely.
- Click & Collect is free of charge
- Available from our Rotherham location at:
CD Carpets / Foreva Flooring, S60 1LD - We’ll contact you when your order is ready and arrange a convenient pick-up time.
🔁 Returns & Faulty Items
If your item arrives damaged or defective, please contact us within 7 days of delivery:
Include:
- Your order number
- A description of the issue
- Photos if possible
We’ll respond with return instructions and arrange for a replacement or refund where appropriate.
💰 Refunds
Refunds are issued in the following situations:
- Order cancellations made before dispatch
- Orders placed by mistake
- Orders we are unable to fulfil
Approved refunds will be processed back to your original payment method within 3–5 business days.
🔄 Exchanges
We only offer exchanges if:
- An incorrect item was sent
- The product arrives faulty
We are unable to accept exchanges for change-of-mind purchases once goods have been cut, fitted, or used.
❓Need Help?
We’re here for you. If you have any questions about payments, shipping, or orders, just get in touch:
